{"id":9030,"date":"2025-03-11T10:35:44","date_gmt":"2025-03-11T10:35:44","guid":{"rendered":"https:\/\/abtot.com\/new2026\/?p=9030"},"modified":"2025-03-28T16:46:56","modified_gmt":"2025-03-28T16:46:56","slug":"is-your-team-prepared-for-the-unexpected","status":"publish","type":"post","link":"https:\/\/abtot.com\/new2026\/is-your-team-prepared-for-the-unexpected\/","title":{"rendered":"Is your Team prepared for the unexpected?"},"content":{"rendered":"<p><iframe title=\"Is your team prepared for the unexpected - Webinar\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/GUcmK91ZxeQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>[space]<\/p>\n<p>[\/space]<\/p>\n<h3><span style=\"color: #808080;\">Date<\/span> 26 March 2025<br \/>\n<span style=\"color: #808080;\">Time<\/span> 10:00 &#8211; 11:00<br \/>\n<span style=\"color: #808080;\">Online<\/span><\/h3>\n<h3><strong>Be Honest &#8211; How prepared are you for a critical incident?<\/strong><\/h3>\n<p>Join our exclusive webinar with ABTOT Associate and crisis management expert Chris Gallant from Pharos Response, to prepare your team for the worst with common oversights exposed to help ensure you&#8217;re ready for anything.<\/p>\n<p>With real-world insights from handling critical incidents, Pharos Response will share unique insights into what can go wrong and what works when resolving it.<\/p>\n<p><strong>Key takeaways:<\/strong><\/p>\n<ul>\n<li>Critical incident plans that work \u2013 what to include to ensure they are truly effective.<\/li>\n<li>Building and training your crisis team \u2013 how to structure and prepare them for what you hope will never happen.<\/li>\n<li>Handling media scrutiny \u2013 top tips on what to do (and what not to do) when the media comes calling.<\/li>\n<\/ul>\n<p><strong>Don\u2019t wait for a crisis to test your resilience\u2014be ready. Register now!<\/strong><\/p>\n<p>[space]<\/p>\n<p>[\/space]<\/p>\n<p>[one_third valign=&#8221;top&#8221; animation=&#8221;none&#8221;]<\/p>\n<p>[button linking=&#8221;new_window&#8221; link=&#8221;https:\/\/events.teams.microsoft.com\/event\/68f270e8-3339-4833-8c1a-91727f5b2974@103be62f-2729-43bc-af4c-2829f391636e\/registration&#8221; align=&#8221;left&#8221; size=&#8221;medium&#8221; type=&#8221;wide&#8221; style=&#8221;solid&#8221; title=&#8221;Register&#8221; text_color=&#8221;ffffff&#8221; bg_color=&#8221;0061AD&#8221;]<strong> Register<\/strong>[\/button]<\/p>\n<p>[\/one_third]<\/p>\n<p>[two_third_last valign=&#8221;top&#8221; animation=&#8221;none&#8221;]<\/p>\n<p>[\/two_third_last]<\/p>\n<p>[space]<\/p>\n<p>[\/space]<\/p>\n<h3>Speakers<\/h3>\n<p>[one_half valign=&#8221;top&#8221; animation=&#8221;none&#8221;]<\/p>\n<p>[box style=&#8221;simple&#8221;]<\/p>\n<h3>Chris Gallant <a href=\"https:\/\/www.linkedin.com\/in\/chrisgallant\/\" target=\"_blank\" rel=\"noopener\">[icon icon=&#8221;linkedin-square&#8221; size=&#8221;medium&#8221; style=&#8221;none&#8221; shape=&#8221;inherit&#8221;][\/icon]<\/a><\/h3>\n<p><strong><span style=\"color: #808080;\">Director<\/span><\/strong><br \/>\n<strong><span style=\"color: #808080;\"> Pharos Response<\/span><\/strong><\/p>\n<h3><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-9022\" src=\"https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2025\/03\/Chris-Gallant.jpeg\" alt=\"\" width=\"358\" height=\"358\" srcset=\"https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2025\/03\/Chris-Gallant.jpeg 358w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2025\/03\/Chris-Gallant-300x300.jpeg 300w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2025\/03\/Chris-Gallant-150x150.jpeg 150w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2025\/03\/Chris-Gallant-320x320.jpeg 320w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2025\/03\/Chris-Gallant-239x239.jpeg 239w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2025\/03\/Chris-Gallant-55x55.jpeg 55w\" sizes=\"(max-width: 358px) 100vw, 358px\" \/><\/h3>\n<p>Twenty-four years after the first national headline-grabbing critical incident Chris had to respond to involving the death of a child on a school trip, he has since managed the communications response to a vast number of travel and adventure related critical incidents. A communications professional who started out in PR before finding a niche for avoiding the column inches rather than attracting them, Chris now uses his unique experience and skillset to assist clients in his role as a founding Director of the crisis, risk &amp; reputation management company, Pharos Response.<\/p>\n<p>Pharos Response regularly helps clients from the travel, adventure, education and youth sectors before, during and after a major incident from an operations and communications perspective. Chris&#8217;s personal focus is on managing stakeholder and media communications, in order to do the right thing by those involved and to help protect brand integrity.<\/p>\n<p>When not responding to incidents, Chris volunteers as a Trustee of a Multi-Academy Trust, he is a school Governor, a Fellow of the Royal Geographical Association (FRGS) and, with a passion for the outdoors, Chris can sometimes be found mountain walking, kayaking or cycling.<\/p>\n<p>[\/box]<\/p>\n<p>[\/one_half]<\/p>\n<p>[one_half_last valign=&#8221;top&#8221; animation=&#8221;none&#8221;]<\/p>\n<p>[box style=&#8221;simple&#8221;]<\/p>\n<h3>Julie Jones <a href=\"https:\/\/www.linkedin.com\/in\/julie-jones-jj-9b5a144\/\" target=\"_blank\" rel=\"noopener\">[icon icon=&#8221;linkedin-square&#8221; size=&#8221;medium&#8221; style=&#8221;none&#8221; shape=&#8221;inherit&#8221;][\/icon]<\/a><\/h3>\n<p><strong><span style=\"color: #808080;\">ABTOT Development Director<\/span><\/strong><br \/>\n<strong> <span style=\"color: #808080;\"> ABTOT Limited<\/span><\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-7624\" src=\"https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2024\/04\/Julie-Jones.jpeg\" alt=\"\" width=\"358\" height=\"358\" srcset=\"https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2024\/04\/Julie-Jones.jpeg 358w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2024\/04\/Julie-Jones-300x300.jpeg 300w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2024\/04\/Julie-Jones-150x150.jpeg 150w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2024\/04\/Julie-Jones-320x320.jpeg 320w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2024\/04\/Julie-Jones-239x239.jpeg 239w, https:\/\/abtot.com\/new2026\/wp-content\/uploads\/2024\/04\/Julie-Jones-55x55.jpeg 55w\" sizes=\"(max-width: 358px) 100vw, 358px\" \/><\/p>\n<p>Julie has worked in senior roles in Operations and Commercial throughout her career in Travel. Starting off working in a retail travel agency before moving to operations for Jetset Tours in Australia and the UK. Senior Sales and Commercial roles Royal Brunei Airlines and British Midland International (BMI) followed. When BA purchased BMI, Julie decided it was time to try something different and moved to ABTA to manage Member Services and the Member &amp; Partner business development strategy. Spring 2019 Julie moved to the Insurance sector overseeing business development for ABTOT and Travel &amp; General Insurance Services.<\/p>\n<p>[\/box]<\/p>\n<p>[\/one_half_last]<\/p>\n<p>[button linking=&#8221;new_window&#8221; link=&#8221;https:\/\/events.teams.microsoft.com\/event\/68f270e8-3339-4833-8c1a-91727f5b2974@103be62f-2729-43bc-af4c-2829f391636e\/registration&#8221; align=&#8221;left&#8221; size=&#8221;medium&#8221; type=&#8221;wide&#8221; style=&#8221;solid&#8221; title=&#8221;Register&#8221; text_color=&#8221;ffffff&#8221; bg_color=&#8221;0061AD&#8221;]<strong> Register<\/strong>[\/button]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[space] [\/space] Date 26 March 2025 Time 10:00 &#8211; 11:00 Online Be Honest &#8211; How prepared are you for a critical incident? Join our exclusive webinar with ABTOT Associate and crisis management expert Chris Gallant from Pharos Response, to prepare your team for the worst with common oversights exposed to help ensure you&#8217;re ready for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"class_list":["post-9030","post","type-post","status-publish","format-standard","hentry","category-events"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Is your Team prepared for the unexpected? - ABTOT<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is your Team prepared for the unexpected? - ABTOT\" \/>\n<meta property=\"og:description\" content=\"[space] [\/space] Date 26 March 2025 Time 10:00 &#8211; 11:00 Online Be Honest &#8211; How prepared are you for a critical incident? 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